Liverpool

Echidna, 2010 – 2017

CEO, Executive Engagement

"175 years of retail. Made digital"

  • ,Translated a $5 billion Mexican department store chain into a seamless omni-channel digital experience
  • ,Deep user research and journey mapping across demographics and device types
  • ,Responsive design across every screen. Making the digital experience feel as personal as a flagship store
  • ,Unified online and in-store customer journeys for lifetime customer engagement
  • ,Delivered in Spanish with full localization and regional merchandising support
Affinion Loyalty

Echidna, 2010 – 2017

CEO, Executive Engagement

"Enterprise loyalty infrastructure that feels effortless"

  • ,Upgraded the digital commerce infrastructure powering loyalty programs touching millions of consumers
  • ,Built the technology foundation to make rewards redemption seamless across partner networks
  • ,Scaled platform to handle enterprise-grade transaction volumes without degrading the customer experience
  • ,Enabled Affinion to launch new program configurations without custom development cycles
Sam's Club

2004 – 2008

Developer

"First deep web analytics on Samsclub.com"

  • ,Installed Omniture SiteCatalyst. The industry's leading enterprise analytics platform. Giving Samsclub.com its first deep understanding of visitor behavior
  • ,Implemented visitor path analysis, conversion funnels, and campaign attribution across the site
  • ,Enabled real-time reporting on traffic sources, on-site search, and purchase journeys
  • ,Replaced guesswork with data: teams could now see exactly where revenue was won and lost in the funnel
  • ,Laid the technical foundation for the data-driven marketing strategies that followed

3.5M

Daily Page Views Tracked

First

Deep Analytics on Samsclub.com

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